Thank you for shopping at Aesthnova! If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • Timeframe: You may request a return within 15 days of receiving your product.
  • Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
  • Exclusions: Personal care products, customized items, and final sale/discounted items are non-returnable.

2. Refunds

  • Once we receive your returned item, our team will inspect it and notify you via email or WhatsApp regarding the status of your refund.
  • If your return is approved, we will process your refund.
  • The credit will automatically be applied to your original method of payment within 5 to 7 business days.
  • Please note: Initial shipping charges are non-refundable.

3. Exchanges

  • We only replace items if they are defective, damaged, or if an incorrect item was delivered.
  • If you need an exchange, please contact our support team within 48 hours of receiving your delivery.

4. Return Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items (unless the item was damaged or incorrectly sent by us).
  • Return shipping costs are non-refundable.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Email: support@aesthnova.com
  • WhatsApp / Phone: +967-XXX-XXXXXXX