At Aesthnova, accessible from https://www.aesthnova.com, protecting the privacy and personal data of our customers is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the UAE Personal Data Protection Law (PDPL – Federal Decree-Law No. 45 of 2021) and global standards.

1. Information We Collect

When you visit our store or make a purchase, we collect necessary information to process your orders and improve your shopping experience:

  • Personal Details: Full name, email address, phone number, shipping address, and billing details within the UAE or internationally.
  • Payment Information: Payment transaction details (processed securely via encrypted third-party UAE payment gateways). We do not store sensitive credit/debit card details on our servers.
  • Device & Usage Data: IP address, browser type, device information, and browsing patterns to optimize site performance.

2. How We Use Your Information

We use your data specifically for:

  • Fulfilling and delivering your orders across Dubai, Abu Dhabi, and other Emirates.
  • Sending order confirmations, invoice details, and tracking updates.
  • Providing customer support in English and Arabic.
  • Improving store features, product categories, and preventing fraudulent transactions.

3. Cookies and Tracking Technologies

We use cookies to:

  • Keep track of items added to your shopping cart.
  • Remember your account preferences and login status.
  • Analyze website traffic and user behavior.

You can modify your browser settings to disable cookies, though some store functionalities may be limited.

4. Third-Party Sharing & Compliance

We do not sell, rent, or trade your personal data. We only share required information with verified partners to fulfill services:

  • Logistics & Courier Partners: Local UAE delivery services to deliver your packages.
  • Payment Processing Providers: Central Bank-compliant payment gateways.
  • Legal Requirements: We may disclose your information if required to comply with UAE laws, law enforcement inquiries, or regulatory obligations.

5. Data Security & Storage

We implement industry-standard security measures to safeguard your personal information against unauthorized access, alteration, or disclosure. All transaction data is processed using secure SSL encryption.

6. Customer Rights

Under applicable data protection laws, UAE customers have the right to:

  • Access, update, or correct their stored personal information.
  • Request deletion of their account and personal data (subject to tax/legal retention obligations).
  • Opt-out of promotional communications at any time.